🔹 Registration
Q: How do I register as a carrier?
A: Enter your basic details (ID, mobile number, truck photo), and you can start immediately.
Q: What documents are required?
A: Transport license, truck registration, and insurance (to be completed within 30 days).
Q: Can I operate without a transport license?
A: You can start, but you must upload the license within 30 days to continue.
🔹 Bank Account & Wallet
Q: Why was my bank account not accepted?
A: The account must match your identity or include an official authorization, or you can use the platform wallet.
Q: Can I use a bank account under another name?
A: Yes, with official authorization, or by using the platform wallet.
🔹 Offers
Q: How do I submit an offer?
A: Select a shipment and enter your price and estimated delivery time.
Q: Can I accept the suggested price directly?
A: Yes, you can accept the reference price with one click.
Q: Why can’t I submit offers?
A: Ensure you have the minimum wallet balance (200 SAR).
🔹 Execution
Q: What should I do after my offer is accepted?
A: Go to the pickup location, start the trip via the app, and coordinate with the customer if needed.
Q: What if I will be late?
A: You must report delays immediately through the platform to avoid penalties.
🔹 Delivery (POD)
Q: How do I submit Proof of Delivery (POD)?
A: Upload at least two photos, obtain the receiver’s signature, and GPS will be recorded automatically.
Q: What happens if I don’t submit POD?
A: Payment will not be released and penalties may apply.
🔹 Payments
Q: When will I receive payment?
A: After 48 hours of delivery if no dispute is raised.
Q: Why is my payment pending?
A: Due to the 48-hour verification period.
Q: How can I withdraw my balance?
A: You can withdraw instantly to your bank account or platform wallet.