🔹 Registration
Q: How do I register on Madar?
A: Enter your mobile number, verify using the OTP, and select your account type (Individual or Company). Companies must upload their commercial registration for verification.
Q: I didn’t receive the OTP. What should I do?
A: Make sure your mobile number is correct, then try again. If the issue persists after multiple attempts, contact support.
Q: Why was my commercial registration rejected?
A: Ensure the number matches official records. If it is correct and still rejected, the case will be escalated to the technical team.
🔹 Shipment Creation
Q: How do I create a shipment?
A: Enter shipment details (pickup location, delivery location, truck type, cargo type, weight, and schedule), then publish the request.
Q: What truck type should I choose?
A: It depends on your cargo type, weight, and dimensions. You can enter the details and get a recommendation, or contact support for assistance.
Q: What information is required to create a shipment?
A: Pickup location, delivery location, cargo type, approximate weight, truck type, and loading date/time.
🔹 Offers & Pricing
Q: Why haven’t I received any offers?
A: Offers are typically received within 6 hours. If delayed, the Concierge team will manually secure a carrier for you.
Q: Why is the first offer not the cheapest?
A: Offers are ranked using a Smart Score based on price, rating, reliability, and performance—not price alone.
Q: Can I negotiate the price?
A: You can select the most suitable offer, but negotiations are not conducted outside the platform.
🔹 During Shipment Execution
Q: How can I track my shipment?
A: You can track the truck live on the map within the platform.
Q: Why did GPS tracking stop?
A: This may be due to connectivity issues. The operations team will contact the carrier within 15 minutes to resolve it.
🔹 Delays & Issues
Q: What should I do if my shipment is delayed?
A: The team will monitor the delay and update you. You may also request a replacement carrier if needed.
Q: What if the carrier does not show up?
A: A replacement carrier will be arranged immediately, and penalties will be applied to the original carrier.
Q: Will I be compensated for delays?
A: Yes, compensation is applied based on the platform’s policy depending on the delay duration.
🔹 Delivery & POD
Q: How do I know the shipment is delivered?
A: You will receive a notification with Proof of Delivery (POD), including photos, receiver signature, and GPS location.
Q: What is Proof of Delivery (POD)?
A: A digital confirmation including photos, receiver signature, and delivery location.
Q: What happens if I don’t confirm delivery?
A: After 48 hours, delivery is automatically confirmed and payment is released to the carrier.
🔹 Payments
Q: When is the payment deducted?
A: The amount is held in escrow once you accept an offer.
Q: What happens to the payment in case of a dispute?
A: The amount remains held until the dispute is resolved.